Frequently Asked Questions
Welcome to Zoviva Wear’s FAQ section
Here you’ll find answers to some of the most common questions about shopping with us
If you need further assistance, please don’t hesitate to contact us at
📧 [email protected]
Where do you ship?
We ship globally to most countries
However, we currently do not ship to Asia or certain remote or restricted regions
What shipping methods do you offer?
Standard Shipping via DHL or FedEx
Delivery Time 10 to 15 business days
Shipping Fee 1295 USD
Free Shipping via EMS
Available for orders over 50 USD
Delivery Time 15 to 25 business days
Not applicable for orders under 50 USD
How long does it take to process my order
All orders are processed within 1 to 2 business days after payment is confirmed
Processing time does not include weekends or public holidays
What payment methods do you accept
We accept secure payments through
Visa
MasterCard
JCB
PayPal
How do I know my order was placed successfully
You will receive a confirmation email with your order number and details
If you do not receive it please check your spam or contact us
Can I track my order
Yes
Once your order ships we will send you a tracking number by email so you can check the delivery status
Do you offer free shipping
Yes
Free shipping via EMS is available for orders over 50 USD
What is your return policy
You can return items within 15 days of receiving your order
Items must be unused and in original condition with tags
To start a return contact us at [email protected]
How will I receive my refund
Refunds are issued to the original payment method after we receive and inspect the return
Please allow a few business days for the refund to appear on your account
How can I contact customer service
If you need assistance please email us at
📧 [email protected]
Our team is ready to help